Upgraded Warranty
To keep organizations up and running at the speed of business, Panasonic offers industry-leading Warranty Service Levels for all Toughbook products. Offering three warranty options — Toughbook Premier, Toughbook Preferred and Toughbook Plus — customers can chose a service level that fits their deployment, support and management needs.
Toughbook Premier Get the ultimate in support with the most complete warranty available |
Toughbook Preferred Increase productivity with this best-in-class service |
Toughbook
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Toughbook Plus
For organizations that have managed their deployment, Toughbook Plus provides unlimited, year-round technical support, the Priority Exchange program and four-day-or-less repair turnaround, increasing worker productivity and lowering total cost of ownership.
For organizations with dedicated IT resources, Toughbook Plus provides on-call technical support and fast repair turnaround times. Toughbook Plus allows organizations to reduce the internal demands on IT resources and lower downtime.
Benefits include:
- 24-hour, 365-day-a-year access to best-in-class technical support for in- and out-of-warranty Toughbook mobile computers.
- Streamlined repair process with next-business-day shipping within the United States.
With Toughbook Plus, organizations receive unlimited access to toll-free, 24-hour-a-day technical support year-round. Because Toughbook mobile computers are known for lasting longer than the standard three-year warranty, Panasonic ensures parts availability for all models for up to seven years after discontinuation. When it’s time to retire a Toughbook mobile computer, end-of-life recycling is handled at Panasonic’s designated recycling facility free of charge.
In addition, with Toughbook Plus In-Warranty Services, Panasonic’s National Service Center offers superior service, with the average repair turnaround time of four days or less. Click to view the Toughbook Plus Warranty Brochure
Toughbook Preferred
Panasonic’s Toughbook Preferred Warranty Service Level helps companies optimize user uptime with unlimited, 24/7 technical assistance, preferred repair handling, the Priority Exchange program and industry-leading support throughout the mobile computer project.
Offering best-in-class warranty and online resources, Toughbook Preferred allows organizations to review service data and increase user productivity and uptime. Toughbook Preferred provides round-the-clock technical support, overnight repair and priority exchange shipping, and the assistance of the Panasonic team of professional Technical Field Managers. Toughbook Preferred provides a complete solution for IT-savvy organizations.
Benefits include:
- Unlimited, 24/7, year-round access to dedicated technical support for in- and out-of-warranty Toughbook mobile computers.
- A fast and easy repair process with next-business-day shipping within the United States.
- Use of service trend analysis that allows organizations to quickly identify user issues and improve return on investment.
In addition to industry-leading technical support, Panasonic offers parts availability for all repairs up to seven years after a model is discontinued. And, when it’s time to upgrade, end-of-life recycling is free when the unit is sent to Panasonic’s designated recycling facility.
In-Warranty Services include Panasonic preferred handling, which means that the average repair is completed in two days or less. Panasonic will also repair any minor cosmetic issues and, once a year, a Panasonic Technical Field Manager will visit when additional training, support or troubleshooting is required.
Another benefit of Toughbook Preferred is Online Service Analysis, which permits IT administrators to access the complete service history data on all Toughbook computers sent in to Panasonic’s National Service Center. This gives administrators the ability to identify user issues and increase productivity. And, this online tool allows an organization’s internal IT department to identify pre-defined events that have previously impacted the organization. Click to view the Toughbook Preferred Warranty Brochure
Toughbook Premier
Offering unlimited, 24/7, 365-days-per-year technical support; preferred repair handling; the Priority Exchange program; deployment and asset tracking; and disk image management, Toughbook Premier is the best pre- and post-sale warranty available to help keep organizations moving.
Toughbook Premier is Panasonic’s complete warranty solution for organizations, offering the industry’s best support program — before and after purchase. Toughbook Premier provides unsurpassed technical support, preferred repair handling, and the assistance of Panasonic’s expert management and deployment teams. Toughbook Premier is the most effective and efficient way for an organization to deploy and manage Toughbook mobile computers.
Benefits include:
- Unlimited access to dedicated technical support representatives 24 hours a day, 365 days a year for in- and out-of-warranty Toughbook mobile computers.
- Streamlined repair process with faster turnaround times and next-business-day shipping within the United States.
- Higher return on investment through the use of service trend analysis that allows organizations to quickly identify user issues.
- Assurance that an organization’s image is consistently deployed to users and managed as part of the repair process.
- Reduction in the cost of monitoring Toughbook user assets and other mobile-deployment assets in the field.
- Hot Swap Management
As long as a Toughbook computer is in the field, Toughbook Premier provides year-round access to a toll-free technical support hotline, a real benefit because Toughbook computers are known for lasting longer than the three-year warranty. In addition, Panasonic provides parts availability for all repairs for seven years after a model is discontinued. And, end-of-life recycling is provided at no charge when a unit is sent to a Panasonic designated recycling facility.
In-Warranty Services include Panasonic preferred handling, which means that the average repair is completed in two days or less. Panasonic will also repair any minor cosmetic issues and, twice a year, a Panasonic Technical Field Manager will visit when additional training, support or troubleshooting is required.
Among the features unique to Toughbook Premier are Deployment and Asset Tagging and Disk Management. Panasonic representatives work with organizations to review deployment needs and will load an organization’s image based on individual requirements, integrate optional hardware and accessories, create and apply customer-specific asset tags, and activate wireless functionality. Panasonic will even deliver Toughbook computers to users directly or to designated location. And, shipping from Panasonic’s National Service Center within the United States is also included in the cost of the service. Once the deployment service is complete, Panasonic provides the organization with a report detailing all assets.
With Panasonic’s Disk Image Management service, the hard drives of in-warranty computers can be re-imaged prior to being returned to a user. Panasonic maintains the image on its secure servers and allows the storage of two images per Toughbook model, so organization’s hard drive images can be specific to job duties, hardware and locations. Click to view the Toughbook Premier Warranty Brochure